Refund & Cancellation Policy
Last updated: April 2026
Quick Summary
- • Cancel anytime from your account settings
- • No cancellation fees or hidden charges
- • Prorated refunds for annual plans
- • Add-on purchases are non-refundable once applied
For Brides & Couples
Subscription Plans
All paid subscription plans (Standard at $19.99/mo and Premium at $29.99/mo) can be cancelled anytime. Your premium features will remain active until the end of your current billing period, after which your account reverts to the Free plan.
How to Cancel
- Log into your Bella Wedding AI account
- Go to Settings → Subscription
- Click "Cancel Subscription"
- Confirm your cancellation
Your premium features will remain active until the end of your current billing period. After that, your account will revert to the Free plan.
Annual Plans
If you purchased an annual plan and wish to cancel, you may request a prorated refund for unused months. Contact support with your request.
For Vendors
Vendor Subscription Plans
Vendor subscriptions (Premium at $34.99/month, Featured at $49.99/month, and Elite at $79.99/month) can be cancelled anytime. Your listing will remain active until the end of your billing period.
Vendor Booking Payments (Retainer / Deposit + Balance)
When you book a vendor through our platform, the payment schedule is:
- Non-Refundable Retainer / Deposit (30-50% of total): Paid immediately when the vendor accepts your booking. The vendor sets the exact percentage per booking. This payment functions as a non-refundable retainer compensating the vendor for reserving your date, turning away other potential clients, and beginning preparation work. Industry-standard wedding contracts treat this as non-refundable.
- Balance: Automatically charged to your saved card 30 days before your event date. You don't need to do anything - if your card has expired by then, we'll email you to update it.
- Vendor Payout: Retainer funds released to the vendor ~48 hours after you pay (so they can buy supplies); final balance funds released at midnight on your event day.
- Short-Notice Bookings: If you book less than 30 days before your event, the full amount (100%) is due upfront in a single payment. The entire amount is treated as a non-refundable retainer. No balance auto-charge applies.
Refunds on booking payments are controlled by each vendor's cancellation policy. By booking, you agree to the vendor's posted cancellation terms AND to the non-refundable nature of the retainer. The retainer / deposit you pay at acceptance is, by default, non-refundable - the vendor may at their sole discretion offer a goodwill refund, but is not required to. Bella Wedding AI does not determine refund eligibility - vendors are responsible for approving or denying refund requests and issuing refunds through Stripe.
Platform Commission Policy
Platform commission is NON-REFUNDABLE once the vendor accepts a booking. Commission is earned when the connection is made and the booking is confirmed.
- Before vendor accepts: No commission charged - full refund to couple
- After vendor accepts: Commission is earned and non-refundable
- If vendor issues a refund: Vendor refunds from their portion only - platform commission is not refunded
Example: On a $1,000 booking with 10% commission and a 30% deposit, the couple pays $300 deposit upfront. The platform keeps $30 commission and the vendor receives $270. If the vendor later refunds the full $300, that $300 comes from the vendor's $270 + $30 from their own funds - the platform commission is not refunded. Vendors may choose to cover the full refund amount from their own funds if they wish to refund the couple in full.
For Vendors: Factor platform commission into your cancellation policy. When you accept a booking, commission is immediately earned by the platform regardless of future cancellations or refunds.
Payment Processing
All payments are processed securely through Stripe. Refunds are typically processed within 5-10 business days and will appear on your original payment method.
Add-On Purchases
One-time add-on purchases (custom domain, photo storage packs, AI image packs, extra AI queries, extra guests, extra vendor messages, video uploads, premium templates) are non-refundable once applied to your account.
If you purchased an add-on by mistake and have not used it, contact support within 24 hours and we may be able to assist on a case-by-case basis.
Non-Refundable Items
The following are non-refundable:
- Premium features already used (e.g., AI credits consumed)
- Add-on purchases once applied (photo packs, AI packs, extra guests, etc.)
- Custom domain setup fees
- One-time promotional purchases
- Vendor commissions after event completion
- Custom enterprise agreements (governed by separate terms)
Chargebacks
If you believe a charge is incorrect, please contact us first before initiating a chargeback with your bank. We're committed to resolving any billing issues quickly and fairly. Unauthorized chargebacks may result in account suspension.
Contact Us
For refund requests or billing questions:
- Email: billing@bellaweddingai.com
- Support: support@bellaweddingai.com
- Response time: Within 24-48 hours
Please include your account email and order/transaction ID when contacting us about refunds.